• All payments to be made via EFT, prior to the start of the first class, month, or school term. A child/children will not be allowed to participate in the classes unless fees are paid in full for the class, month, or term.
• If a student misses a lesson, the lesson and the fee will be forfeited without a refund.
• If a class is cancelled by the teacher, the class will be made up and the school, studio and parents will be informed of the date and time. If your child cannot attend the catch-up class their lesson and fee is forfeited.
• No fees or classes will be carried over, credited, refunded into a new month.
• For classes, workshops, events, products etc. we only accept prior payment online, no cash is kept at the premises.
• Term Memberships can be cancelled by emailing us on info@anandawellnesskidz.com
• You must provide one calendar months’ notice for cancellations of term memberships – All membership payments are non-refundable and non-transferable.
• Membership fees must be paid in irrespective of whether or not the member has used the facilities.
• Memberships are non-refundable and non-transferable. You sign up for a minimum period and this will have to be honoured.
• Prices are subject to change without prior notice. No refunds given for lowered prices, the same as we will not ask you to pay more for an increased price after your payment is received.
• Workshops, courses, programmes, must be cancelled with a minimum of 14 days written notice given prior to their first start date to receive a 75% refund of the total amount paid. No refunds will be granted for any reason after the 14 days period have lapsed. Unfortunately, regardless of the reason for cancellation,  no exceptions will be made.
• Events or similar must be cancelled with a minimum of 30 days written notice given prior to the start date to receive a full refund of the amount paid by you by the cancellation date, this refund will exclude the non-refundable deposit paid. No refunds will be granted for any reason whatsoever after the 30 days minimum period has lapsed. Unfortunately, regardless of the reason for cancellation,  no exceptions will be made.
• All refunds requested by you will be charged a refund admin fee of 5% of the refund amount, this 5% will be deducted automatically and cannot be paid separately.
• All events, workshops, courses, programmes, classes etc that require a deposit, is non-refundable.

 

CLASS CHANGES, SUBSTITUTIONS & CHANGE OF TEACHER

Classes may be cancelled by Ananda Wellness management, teachers may be substituted or removed, class times may be altered or the days on which they operate may change. No refunds are given because of timetable changes.

 

TERM FEE MEMBERSHIP EXPIRATION

Term Fee Membership cannot be extended beyond their expiration date. If there is credit remaining on a membership and it expires, the credit will no longer be valid, and will not be refunded.

 

PRODUCT REFUND AND RETURN POLICY

At Ananda Wellness Kidz, we are dedicated to ensuring your satisfaction with our products. In the event that you need to initiate a refund or a return, please read the return policy and follow the steps outlined below to guarantee a smooth and efficient process:

• Returned merchandise or products (excluding used or opened products/packaging), will be fully refunded via original payment method, if returned within 14 days of purchase with a receipt.
• Your right to cancel an order ends 14 days from the day you receive your goods. If you wish to cancel your order, you must return the items within 14 days of the cancellation.
• Items received after this time will be refused and sent back to you. After the 14 days have lapsed, no refunds will be made on any products.
• If you took advantage of a promotion with free items, those must also be returned. Failure to return free items will result in charges for the items received.
• You are responsible for the safe return of products, including the shipping / courier cost. It is recommended to insure your return parcel in case of loss or damage.
• Downloadable products, such as our eBooks cannot be returned, refunded, or exchanged.

 

Some General Questions Answered:

My Order Never Arrived: We apologize for any inconvenience. Please check your email confirmation for the tracking number and tracking link. If that doesn’t work, send us an email with your details and confirmation number.

My Order Is Wrong or Damaged: Take a deep breath. Visit your happy place. Now, send us an email with your order details and tell us what’s wrong. We’ll work on fixing this right away!

I Messed Up the Address on My Delivery: We understand mistakes happen. Please send a WhatsApp message too: 083 399 6696 or send an email to info@anandawellnesskidz.com

Do You Ship Nationwide? Yes, we do. We ship to all major cities and outlying areas in South Africa. Deliveries to major cities can take up to 5 business days, and deliveries to outlying areas can take up to 7 business days.

Return Process:

1. Initiating the Return: Please send us and email with the detailed information and photos about the items / products you will be returning to info@anandwellnesskidz.com

2. Packaging and Labelling: Carefully pack the items in their original packaging, ensuring they are securely sealed.

3. Courier Collection: The responsibility for the courier cost and the safe return of the parcel to our depot rests with the customer. Please arrange for a reputable courier service to send the package to the following address:

Ananda Wellness

Plot 13 Hamawasha

Tzaneen, 0850

Limpopo

South Africa

Please note that the cost of the courier service will be your responsibility.

4. Verification and Refund Initiation: Upon receiving the returned items at our facility, our team will conduct a thorough inspection to ensure they are undamaged, and all components are present. Following this verification process, we will notify you of the outcome and promptly begin to initiate the refund. Rest assured that your refund will be processed as swiftly as possible once all verification steps are completed.

For more details, questions, queries, or concerns contact us at info@anandawellnesskidz.com

Thank you for your patience and understanding!